YOUR PATH TO DIGITAL COMMUNICATION

The ideal telephone system for hotels.

Good communication is the hallmark of genuine hospitality. That’s why you as a hotel operator attach such great importance to personally communicating with your guests by phone. Because many guests use the phone to make reservations, most hotels have large call volumes. They can therefore expect to derive major benefits from the STARFACE telephone system, which offers far more than the typical basic functionality. It boasts more than 100 additional useful features to ensure that hotels can effectively communicate with their guests and employees and noticeably facilitate their work as a result.

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YOUR REQUIREMENTS – YOUR STARFACE

The VoIP telephone system.

  • Continuous availability by phone: the most important thing for your guests is having their calls answered right away (via caller groups or group pickup)
  • The ability to block certain phone numbers (to prevent expensive foreign calls, for example, and calls to or from costly hotline numbers)
  • Linking of phone systems (e.g. of multiple facilities of the same hotel chain: sites can call one another free of charge)
  • Forwarding of incoming calls
  • Wait loops
  • A voice portal system (also known as interactive voice response)
  • Information about check-in, check-out, room status and more
STARFACE die ideale Telefonanlage für Hotels

MUCH MORE THAN JUST TELEPHONY

A powerful package for your hotel.

The STARFACE telephone system can easily be connected to the most important hotel management applications. STARFACE and the FIAS Connector ensure a perfect connection of the telephone system to your hotel software (Fidelio, Hogatex, Monaco, etc.). Together with our partners, we know the needs of the industry and have gained extensive experience in numerous projects in the hotel industry.

Your benefits at a glance.

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Made and Hosted
in Germany.

You benefit from a European product that’s securely hosted at German data centers in compliance with the EU’s General Data Protection Regulation (GDPR).

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Supporting you
on-site.

Customer care and advice from a network of qualified partners.

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Flexibly
scalable.

Customized to meet your needs and requirements.

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Convenient
cloud solution.

This way you avoid having to install special hardware at your hotel; everything is managed via the Internet.

Continuous availability by phone.

Thanks to easily created call groups, freely configurable forwarding, and flexible integration of end devices such as smartphones, no call is ever dropped or lost, and your guests are reliably connected to someone who’s able to help them.

Blocking of call numbers.

It takes only minutes to block individual numbers, entire call number ranges, or even certain country codes for outgoing calls.

Wait loops and time delays.

These functions help you efficiently handle incoming call volumes in accordance with your momentary capacity and requirements. There are also multiple possibilities for flexibly creating your own prerecorded messages or music on hold.

Flexibly scalable.

Your system can grow with your business, thanks to our outstanding licensing system, which can be scaled all the way down to accommodate individual users.

Linking of other infrastructure.

The existing infrastructure can be integrated into the STARFACE system. Regardless of whether it is modern end devices or the elevator from 1991 with an analog connection.

A host of fallback possibilities.

You enjoy a wide range of fallback possibilities if emergencies arise, with their own backup systems and the ability to replace defective phones on site with minimal effort.

Availability 

Blocking numbers

Wait loops / time delays

Flexible

Infrastructure

Fallback

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Flexible cost accounting.

Hotel operators have the flexibility to decide whether to make certain rooms accessible via a dedicated extension or whether all calls must first dial the hotel number. The caller is transferred from reception to the respective hotel guest. If you choose this solution, you only have to pay for the hotel number.

MULTIPLE AWARD WINNER!

Quality confirmation
by the industry.

Our telephone systems in the are regular winners at various industry awards. We have already won numerous first places in readers’ polls for connect professional and Telecom Handel. We have also won the CHANNEL EXCELLENCE AWARD, one of the world’s largest surveys in the channel, on several occasions.

connect professional products of the year auszeichnung für telefonanlagen
connect professional product of the year
2024
STARFACE Auszeichnungen Channel-Excellence-Award-2023
CHANNEL EXCELLENCE AWARD
2023
starface internet telephony award 2024
2024 Internet Telephony
Award 

THE BEST QUALIFICATIONS

Creating satisfaction and convenience!

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Telephony is a very important channel for communication between hotels and their guests, making it indispensable for both sides – especially in emergency situations when your smartphone has lost its charge or the mobile signal is too weak, which happens often.

Benjamin Köhler

CSO of Betterspace

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One important criterion that STARFACE meets is the ability to integrate. We have therefore developed a connector for STARFACE that links it to property management software (PMS) systems. It uses the so-called FIAS interface that virtually all makers of PMS systems include as a standard feature.

Walter Pürk

Proprietor of Walter Pürk Elektro- & Computertechnik

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Featuring more than 150 functions, the STARFACE telephone system meets all of your and your guests’ wishes in terms of telephony. The STARFACE cloud solution ensures 99.6% availability.

Norbert Horn

Head of International Sales at STARFACE

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DON’T HESITATE TO CONTACT US

We’ll be happy to advise you!

Do you have questions about the functions of our telephone system for hotels, or do you need personalized advice on how to meet your requirements?

If so, please don’t hesitate to contact us – we’ll be more than happy to help you.

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