Extensions for your STARFACE telephone system.
The STARFACE telephone system grows with your requirements! This is made possible by the unique STARFACE module concept. Our STARFACE Shop offers a variety of modules for adding specific functions to your telephone system. The flexible extension options simplify the collaboration of your employees and enable you to satisfy your customers faster and better. Over the entire life cycle of your telephone system, you also receive the maximum investment security.
Expanding the telephone system?
Use STARFACE modules.
With one of the optional STARFACE modules, you can expand your telephone system according to your requirements. Use the already integrated modules of the STARFACE software or benefit from many additional premium modules. Nothing suitable in the list? No problem, because with the Module Creator, we can develop an individual solution for you.
Announcement before reporting.
With this module, audio files (e.g. announcements) can be played when the call number of a user or a group is called. It is also possible to play on-hold music for callers instead of the classic dial tone.
“Time-controlled call forwarding” is one of the most important and powerful tools to map the most diverse scenarios and requirements such as call forwarding for public holidays, night circuits, on-call services, sorting by country codes, etc. This module can be used to define time-controlled call forwarding for freely configurable call numbers with different destinations.
With this module, the call forwarding of different callers (groups) to two separate destination numbers can be configured. Persons in assistance functions can thus answer calls on behalf of others.
Announcement before reporting
Memo to myself.
This module offers the possibility to record a voice file on the telephone via a configured call number. The recording is then sent by email. This module is particularly suitable for recording announcement texts that are used in other modules. During the recording itself, callers are guided through a voice menu with various options and key entries.
This module archives the call lists (CDR), faxes, voice messages and call recordings in a Windows share (network share) on a time-controlled basis. After successful archiving, the contents are deleted from STARFACE.
This module makes it possible to query voicemail boxes of STARFACE via external call numbers as well.
With this module, it is possible for employees in the field, for example, to transfer their office number instead of their mobile number to the call destination when using their mobile phone.
Thus, a predefined call number is signalled to the outside. To do this, the module configuration is called, the actual destination number of the call is entered and the module then sets up an outgoing call to the entered destination number, whereby the number stored in the module configuration is displayed.
Memo to myself
One module for internal and external call numbers: This chargeable module offers the possibility of configuring an internal or external hotline number. When an incoming call is made to this number, the ringing strategy “Call Hunting” is used to try to reach the stored destination numbers.
iQueue waiting line.
Individually configurable caller prioritisation in queues: STARFACE iQueue enables enterprises to efficiently integrate inquiry groups with an on-hold queue, music and flexible automatic call distribution (ACD) and is seamlessly integrated with the STARFACE App. The iQueue dashboard guarantees employees an optimal overview of hotline processes.
The Ringtones module distinguishes between external, internal and group calls. Based on this, different ringtones can be set. For example, up to ten different ringtones can be assigned to groups for group calls.
With this module, the conversations of a certain user group can be listened to by moderators and also recorded.
iQueue waiting line
This module offers the possibility of dynamically entering a conference room while calling a specific number.
IVR (Interactive Voice Response) allows dial-out-based call delivery. The selection can be freely defined over several levels. The caller is forwarded to another number depending on the sequence of digits.
Mail2Fax enables faxing by simply sending the desired PDF documents to a specific mailbox (IMAP or POP3) via the email address of a STARFACE user.
User-related call blocking.
With this module, a block for external calls can be imposed on individual users. This means that the user must enter a PIN before all calls that are not made to other users or user groups.
We develop your individual functions
Specialised partners from our extensive partner network will be happy to take over the programming of any unique functions that you need. Define your requirements and tell us what you want. We will project your requirements and prepare a quotation.
Simply build the modules yourself
With the STARFACE Module Creator.
The STARFACE administration interface contains a simple, user-friendly programming tool, the Module Creator, with which you can develop additional modules with new functions at any time. Test this interface and use it to easily develop new features.
In our Module Creator training for partners, you will also learn to implement complex requirements using our modules or even to programme them yourself.